The past 18 months have shaken up the revenue cycle workforce in profound ways, from the shift to remote work to the rapid evolution in technologies. The “old guard” leaders are also retiring, ushering in a new generation of leaders and processes. As we think about ways to remake and reimagine the revenue cycle, its workforce will be a central focus.

In this panel discussion, a dynamic group of revenue cycle leaders talked about the ways their workforces have evolved to keep up with these and other changes, from how they hire and train staff, to how their use of patient self-service tools have reshaped the kind of work that revenue cycle employees need to do.