Doucette was a candidate for secretary in the 2020 election and will serve out the term of service that ends December 31, 2022.
Doucette is the chief nursing officer at Press Ganey, where he oversees improving the patient and caregiver experience, and developing nursing leadership at healthcare organizations nationwide.
Prior to joining Press Ganey, Doucette was senior vice president and chief nursing officer at Thomas Jefferson University Hospitals in Philadelphia, Pennsylvania. Previously, he was vice president of the Magnet Recognition® and Pathway to Excellence® recognition programs at the American Nurses Credentialing Center.
New study illustrates the 'dramatic success' of the coronavirus vaccine early rollout, researcher says.
Nearly 140,000 deaths and 3 million cases of COVID-19 were averted in the first five months of the vaccination campaign in the United States, a new study says.
The 50 states and Washington, D.C., experienced an average of five fewer deaths from COVID-19 per 10,000 adult residents as a result of early vaccination efforts through May 9, according to the study. Adjusting for population size, New York saw the largest estimated reduction, with 11.7 fewer COVID-19 deaths per 10,000 adult residents.
The study, published online by the journal Health Affairs, is one of the first to assess the impacts of state-level vaccination campaigns to address the COVID-19 pandemic, according to a press release from RAND, a nonprofit research organization that, along with Indiana University researchers, conducted the study.
"This study brings into focus the dramatic success of the early months of the nation's coronavirus vaccine rollout," Christopher Whaley, senior author of the study and a policy researcher at RAND, said in the release.
"The findings provide support for policies that further expand vaccine administration to enable a larger proportion of the nation’s population to benefit," he said.
The pandemic has caused enormous suffering and more than 600,000 deaths in the U.S.—and more than 4 million worldwide.
While access to and use of vaccines has varied substantially across states and sub-populations during early stages of the U.S. vaccine campaign, COVID-19 case numbers and deaths have fallen sharply since vaccination programs began.
Researchers from RAND and Indiana University created models to estimate the number of COVID-19 deaths that would have occurred in the absence of vaccinations.
By the week May 9, 2021, about 550,000 people had died of COVID-19 in the US. Researchers determined that, without the vaccinations, that number would have reached 709,000, the study says.
"Our study suggests that without the vaccinations of early 2021, the cumulative number of COVID-19 deaths in the U.S. would have been nearly 1.2 times higher than their current level," researchers said.
The economic value of the lives saved during the study period is estimated to be between $625 billion and $1.4 trillion. Through the end of 2020, the U.S. federal government had allocated $13 billion dollars for vaccine development and manufacturing.
"Our results suggest that further efforts to vaccinate populations globally and in a coordinated fashion will be critical to achieving greater control of the COVID-19 pandemic," said Sumedha Gupta, first author of the study and an economist at Indiana University-Purdue University Indianapolis.
Nearly 90% of nurses are vaccinated against COVID-19 or plan to get vaccinated, new American Nurses Association study says.
Nurses overwhelmingly support COVID-19 vaccines, mandates, and boosters if recommended, according to a survey of more than 4,500 nurses released today by the American Nurses Association (ANA).
"Nursing practice is both an art and a science. Nurses are highly skilled and knowledgeable healthcare providers, scientists, and researchers, so they understand the rigor and effort behind developing the COVID-19 vaccines," ANA president Ernest J. Grant, PhD, RN, FAAN, said in a press release.
88% of nurses said they were vaccinated or planned to get a vaccine.
Most nurses are vaccinated against COVID-19, or plan to get vaccinated, and say they are comfortable recommending COVID-19 vaccines.
58% of nurses support COVID-19 vaccine mandates.
This aligns with nursing’s own professional standards, which ethically obligate nurses to model the prevention measures recommended to their patients, according to the ANA.
64% of nurses say FDA approval does not influence their support of the science.
Nurses indicated in the survey that they trust the science behind COVID-19 vaccines. Ongoing clinical trials, research, and evidence have demonstrated the safety profile of the COVID-19 vaccines—that they are stable and effective in preventing the spread of the virus as well as mitigating impact of the highly transmissible and contagious Delta variant, the ANA said.
84% of nurses will get COVID-19 booster shot, if recommended.
Nurses' willingness to take COVID-19 boosters, if necessary, underscores their support for taking all recommended actions to protect themselves, their patients, and those they encounter from the risk of serious illness and possible death from the virus, according to the ANA.
87% of nurses encourage the public to follow the guidance of public health officials.
"Nurses' knowledge, coupled with their frontline experience caring for those with COVID-19 over the past 16 months, is evident by these survey findings," Grand said. "By getting vaccinated themselves, supporting vaccine mandates, and ensuring that their patients have the most accurate and reliable information possible about the COVID-19 vaccines, nurses nationwide are fulfilling their professional and ethical obligations."
"We continue to urge the public to follow nurses' example," he said, "and get vaccinated to reduce the risk of further hospitalizations and deaths to end this pandemic."
"The notion of being pushed by the American Society of Anesthesiologists that rebranding and changing the name of the AANA will somehow mislead or harm patients or create discord among providers is absurd at best and false and inflammatory fearmongering at worst," the AANA said in a prepared statement.
The name change is part of a yearlong rebranding effort to advance the science of nurse anesthesiology and advocate for Certified Registered Nurse Anesthetists (CRNAs), the AANA said in announcing the change.
But the name change from the American Association of Nurse Anesthetists, which went into effect August 14, ultimately risks patient safety, the ASA charged in a press release condemning the move.
"Many physician anesthesiologists value our nurse anesthetist colleagues and the important work all of us do together every day. We also know nurse anesthetists value and recognize the importance of our physician-led, team-based model of care—a model ASA is dedicated to preserve and enhance along with our shared commitment to patients," said ASA president Beverly K. Philip, MD, FACA, FASA.
"AANA's title misappropriation is a deceptive use of established medical terms and is part of their continuing push for nurse-only practice, which can jeopardize our patients’ safety and well-being," she said. "It also misleads the public and engages in the pretense that nurse anesthetists' education and training are equivalent to that of physicians."
Throughout the medical and nursing communities and certifying boards, “anesthesiology” and “anesthesiologist” are accepted as the terms for a medical specialty and a medical physician, according to the ASA, which laid out several examples, including:
ASA, the American Board of Anesthesiology, the American Board of Medical Specialties, and the American Medical Association affirm that anesthesiology is a medical specialty and professionals who refer to themselves as “anesthesiologists” must hold a license to practice medicine.
The New Hampshire Supreme Court upheld a ruling in March 2021 by the New Hampshire Board of Medicine to limit the use of the term “anesthesiologist” to individuals licensed to practice medicine.
The Council on Accreditation of Nurse Anesthesia Educational Programs defines “anesthesiologist” as a doctor of medicine (MD) or doctor of osteopathy (DO) who has successfully completed an approved anesthesiology residency program.
But as advanced practice nurses, CRNAs practice in every setting in which anesthesia is delivered and are the primary providers of anesthesia care in rural and medically underserved areas, according to the AANA.
As with other advanced practice nurses, CRNAs have expanded the nation's critical care workforce, particularly during the COVID-19 pandemic.
"As advanced practice nurses, CRNAs are proud to be part of America’s most trusted profession—they do not equate or present themselves as physicians. When anesthesia is administered by a nurse, it is recognized as the practice of nursing," the AANA statement said.
"Far from adding confusion, the new name, American Association of Nurse Anesthesiology, brings clarity to who CRNAs are, what they do, and their vital role in America’s healthcare system," according to the statement. "It accurately and strongly communicates that the AANA represents members of the nursing profession who provide anesthesia and are experts in anesthesiology."
Kapu talked with HealthLeaders about how NPs are changing healthcare, the likelihood of all states granting full practice authority to NPs, and what AANP members can expect from her for the next two years.
This transcript has been edited for clarity and brevity.
HealthLeaders: So many are choosing the nurse practitioner career path. Why do you think that is?
April Kapu: Over the past two years, we grew from 270,000 to 325,000 NPs, so that's a substantial growth, and they really are growing in numbers to meet a need. We have more than 84 million Americans who lack access to primary care, so about 90% of our nurse practitioners are going into primary care so that they can work in areas that have the greatest need—areas that don't have a provider. Many times these are rural areas.
That's why we're seeing big growth; because there is the need, and they are certainly meeting that need.
HP: How is that changing American healthcare?
Kapu: It's changing it for the better because there are more providers out in the communities. There are 24 states plus Washington, DC, that have full practice authority, meaning the nurse practitioners in those states can practice to the full extent of their education, their clinical training, and their board certification. In those states, we have seen that nurse practitioners are five times more likely to work in those rural areas, so it's a huge step in the right direction for people who have not had access to healthcare.
There are so many people who don't see a doctor or get healthcare on a regular basis, and when they are really sick, they go to the emergency room for their care. We should be seeing these patients regularly and providing healthcare, maintenance, and disease prevention.
HL: Delaware just became the latest state to grant full practice authority. How likely do you think it is that all American NPs will eventually be able to practice without physician oversight?
Kapu: I think we will eventually get there. Some states are moving a little bit slower. We continue to get the information out that nurse practitioners are educated to do just this. Their education is through an accredited university and it's very thoughtful and built on the tenets required for NPs to practice and provide very effective care. We've seen there are decades of studies that have continually shown that NPs provide very safe, quality, effective care. And we see more and more patients wanting to see nurse practitioners, so that's one thing.
The other thing is those 24 states [that have granted full practice authority] are among some of the healthiest states, so we're seeing that there's a correlation with having more providers out providing healthcare.
Eighty percent of nurse practitioners see Medicare and Medicaid patients, so they're very focused on serving the underserved or those that would otherwise not have full and direct access to care. We're moving there; it's just there are still states that have outdated laws that need to move forward. It's a slow and steady progression; it could move faster. These states could update their laws today and that would be an immediate way to deploy nurse practitioners to the community and patients to have full and direct access to this care.
Each state's legislature is very different, and things move very slowly through the legislative process, so it's really educating our legislators, educating other members of the healthcare team, and the public as to what nurse practitioners do and how effective their care is. I choose to see a nurse practitioner, and we're seeing that, last year we had more than 1 billion visits to nurse practitioners across the United States. Patients should really be able to choose who they want to see for their healthcare.
HL: Healthcare disparities are front and center right now; how are NPs playing a major role in reducing those disparities?
Kapu: One of the key things and a big part of our basis of education is understanding that there is a whole lot that goes into a patient making a choice to seek out healthcare, and part of that is social determinants of health: where they work, are they employed, where they live, their culture, their language, all of these things need to be considered around this patient to ensure that they are getting regular healthcare. The very mission and philosophy of nursing is to protect provide safe, effective, equitable care across all areas to everyone everywhere.
HL: What are some of the goals you have for your time as AANP president? What can the members expect?
Kapu: Education is a big foundation for me, so I want to make sure we get the message out in general beyond our membership as to the tenets of NP education because it is very solid. I want to share the message about NP education and what really is part of an NP's background—education, clinical training, and national board certification. It's a strong educational platform and it's based on NPs being able to provide effective care down the road, so they continue to have positive patient care outcomes.
In terms of the members themselves, it's about offering more resources and support, particularly to students as they're going through their educational program: Do they have resources and support as they prepare for that first job? We want to provide plenty of continuing education for our members. Education is lifelong; it doesn't end once you get out of school. We want to make sure nurse practitioners are aware of all the job opportunities out there, and we want members of our communities to know how they can find a nurse practitioner in their community, should they be seeking healthcare.
More healthcare pay research could 'better inform public opinion' around policies and spending, public policy expert says.
Most Americans believe nurses and healthcare aides are underpaid, according to a new study about the public's attitude toward healthcare and its workers.
Nurses earn an average of $80,010, according to the U.S. Bureau of Labor Statistics, while healthcare aides' average earnings are $25,330.
"Most of the public clearly believes doctors are paid about the right amount or are overpaid, but many Americans don't have an accurate sense of doctors' salaries," Joshua Gottlieb, an associate professor at Harris Public Policy, said in a press release. "More research on healthcare workers' pay could better inform public opinion around healthcare policies, spending, and the government's role in shaping contemporary labor markets."
Americans' views of the Affordable Care Act (ACA), a single-payer system, and a government-provided public option for healthcare have not shifted significantly since the COVID-19 pandemic began.
ACA supporters are more likely to favor government funding to increase doctors' salaries—23% vs. 13%—than those who oppose it. Likewise, they are more likely to support funding to increase the number of doctors—73% vs. 42%.
Most Americans believe the ACA had no effect on the pay of doctors or nurses, but about one-third think the law created a windfall for hospital and insurance executives. They also think that both hospital and insurance executives are overpaid, and three-fourths of the public doesn’t trust hospital executives to do what is right for them and their families, the study said.
"The results show the usual partisan divides when it comes to the ACA and other major healthcare reform proposals but highlight a bipartisan consensus around the pay of healthcare workers," said Trevor Tompson, AP-NORC Center director. "These findings provide some evidence that policies designed to improve pay for nurses and healthcare aides or lower the salaries of executives could be popular with both Democrats and Republicans."
The study's other key findings include:
Most Americans support increased government funding for lowering out-of-pocket costs for patients (74%) and for expanding government health insurance coverage for low-income people (59%).
More than two-thirds of those who support a public option (69%) favor increasing the number of doctors, compared to 40% of those who oppose a public option.
Nearly three-fourths of the public (72%) supports allowing the federal government and private insurance to negotiate for lower prescription drug prices.
NPs are rising in a market seeking easy access to care and less cost, new report says.
For the first time, nurse practitioners (NPs) topped the list of most recruited providers in an annual report on physician and advanced practitioner recruiting trends.
The report indicated that 18% of search assignments were for advanced practitioners, including NPs, physician assistants (PAs), and certified registered nurse anesthetists (CRNAs), up from 13% the previous year. This is the highest percentage in the 28 years the Review has been conducted.
In the 27 years prior, physicians held the top spot of the report; in the last 14 years, the No. 1 position was held by family physicians.
"COVID-19 and other market forces are changing the dynamics of physician and advanced practitioner recruiting," said Tom Florence, executive vice president of Merritt Hawkins. "NPs are coming into their own in a market that puts a premium on easy access to care and cost containment."
NPs are being used to staff a growing number of urgent care centers and outpatient clinics that offer convenient access to care, as well as providing telemedicine services that feature direct access to caregivers, Florence said.
younger patients, in particular, are foregoing visits to traditional, office-based primary care physicians in favor of more convenient settings, the report indicates, softening demand for primary care physicians.
"Primary care physicians are still a vital part of team-based care and will be increasingly responsible for coordinating the care of older patients with multiple chronic conditions," Florence said. "But the recruiting frenzy in primary care is over."
Older Population Drives Need for Specialists
While family physicians were second on Merritt Hawkins’ list of most recruited providers, primary care physicians comprised only 18% of the firm’s search engagements over 12 months, compared to 20% the prior year and 22% two years ago. By contrast, specialist physicians comprised 64% of the firm’s search engagements over 12 months.
With more than 10,000 baby boomers turning 65 every day, a growing number of older patients require the services of specialists, who generally are older than primary care doctors, with many on the verge of retirement and therefore limiting supply, according to Florence.
While NPs and PAs can perform many of the duties of primary care physicians, they cannot perform many of the complex procedures done by specialists. Consequently, the Association of American Medical Colleges (AAMC), is projecting a shortage of up to 48,000 primary care physicians by 2034, and an even greater shortage of more than 77,000 specialist physicians.
COVID-19 Lessened Demand For Physicians
COVID-19 severely inhibited demand for physicians, the report said. The number of search engagements Merritt Hawkins conducted declined by 25% year-over-year, as many hospitals, medical groups, and other healthcare facilities shut down services and lost revenue.
At the same time, the number of NP search engagements the firm conducted increased year-over-year, signaling strong demand for these providers.
The decrease in demand for doctors is likely to be temporary, the report indicates. The various underlying dynamics driving physician supply and demand remain in place, including a growing and aging population, a limited supply of newly trained physicians, and an aging physician workforce.
COVID-19 will not permanently change these market conditions, and demand for physicians already is rebounding, according to Florence.
Children's Minnesota has placed itself at the forefront of diversity, equity, and inclusion for the sake of its patients and staff, chief nursing officer says.
Long before COVID-19 revealed disparities in healthcare, Children's Minnesota in Minneapolis, Minnesota, had been working for more than five years to eradicate disparities by improving diversity, equity, and inclusion.
"This is not new for Children's Minnesota," says Caroline Njau, MBA, BSN, RN, NEA-BC, the hospital's chief nursing officer (CNO) and senior vice president of patient care services. "Our organization has taken a trendsetting approach to diversity, equity, and inclusion … so we can make healthcare better for every patient."
Being respectful of a patient's cultural, spiritual, and psychosocial values demonstrates cultural competency, enabling "healthcare workers to understand their patient's expectations about the care, treatment, and services they receive," according to a Joint Commission report on cultural diversity.
HealthLeaders talked with Njau about why diversity matters and how her hospital is embracing cultural competency.
This transcript has been edited for clarity and brevity.
HealthLeaders: From the patient's perspective, why is diversity in the healthcare setting so essential?
Caroline Njau: We serve people when they need us the most. Nobody plans to really be in a hospital setting or even in a clinic setting at any one point, and I think about the people that we serve, and how different our populations are. If you show up at a hospital setting, you look for a resemblance of what the world looks like to you. It's important to match the patient populations that we serve because it's an expectation.
If we have a child who we're caring for at Children's Minnesota that comes from a [particular] community, and we have a nurse who's similar or who is familiar [with] or of the same community, the time it takes to make a connection is significantly faster than if you have somebody who does not have this perspective.
It makes the overall care we provide much, much better; much, much more meaningful; and a better experience. That's why diversity matters.
HL: Can you give an example of how you're diversifying Children's Minnesota's nursing workforce?
Njau: One example is through our internship program. We have metrics that we've set on the internship program in which it needs to achieve a certain rate of diversity within the candidates. They end up becoming our future workforce as nurse[s].
HL: Why is diversity important to a hospital's nursing staff?
Njau: Diversifying is not just saying, "Let's go out there and get people." You have to get the right people who are qualified and equip them with the right skill sets to make sure they do a great job in providing safe, effective care that also matches the perspective and the experience of the community.
For nurses or any care member within the hospital setting to stay at Children's, there has to be something that they look forward to and a sense of belonging, especially now, when there are so many healthcare places. Back in the day, there was probably one hospital per county; now, we have hospitals and clinics everywhere and for somebody to choose to stay within our organization, the sense of belonging is even more important and that creates that retention factor.
The things we do internally to create an inclusive culture that fosters that belonging are as important as it is to diversify the workforce. That's how I look at it; it's a journey, not a destination.
HL: What are some of the unique backgrounds and experiences that should be included when a hospital or health system is working to create more diversity in its staff?
Njau: Diverse experiences are very important. As a nurse, or any provider, somebody here at Minnesota Children's might have practiced in a different setting than a pediatric setting, and by allowing that person to work in that position, they bring a different perspective.
I emphasize a lot on race. It's very important because people see that quickly and that's going to be one of the ways to really break the systematic racism that we have experienced for many, many years.
Diversity in education gives different perspectives. Nurses are prepared differently, and healthcare roles are prepared differently with different curriculums and that brings a richness to the care we provide.
Gender diversity is highly important, especially in a healthcare setting. We want to diversify by gender because there is a [patient] expectation that, "We'll see somebody who looks like me," from a gender perspective.
Now, our patients and our families have become more savvy; they look for those things. All those dimensions of diversity are critical in helping create a more robust experience for our patients.
HL: What are some of the risks that hospitals and health systems take when they lack diversity?
Njau: I see it a lot when you have homogenous societies where there isn't a different perspective and where you tend to not learn from others' experiences and continue to have the same way of thinking, the same culture—good or bad—and the same decision-making that might not propel the organization to keep making improvements.
It becomes more of a status quo—'this is just the way we do things,' 'this is the way things are always done,' 'this is who always makes the decisions,' 'we always look like this'—and that doesn't help propel improvement.
Accepting status quo really means that you do not see yourself as an organization that should be continually improving and that's why diversity is so important. Because that difference in perspective, having multiple people look at things differently, propels a case for improvement, and that means that we continue to make healthcare even better.
HL: What should nursing schools be doing to bring a more diverse workforce into the healthcare system?
Njau: Looking at the pipelines where the nursing schools are getting their students. One thing that nursing schools should be doing is looking to partner with the K-12 education system, diversifying where we accept students from, and how we speak about the career to K-12 from a nursing perspective.
If your nursing college matches your [homogenous] city, you're not seeing the bigger world. It might mean that you look at a different community or county that is more diverse to try to see how you can bring in those students to your institution.
HL: How about nursing school curriculum? Are there ways to tackle disparities through nursing instruction?
Njau: Nurses have a big role to play in reducing disparities and preparation in nursing school helps make those improvements. The curriculum [has to] look at things differently.
If you look at a treatment, it may look similar, but to different communities and different groups, the outcomes look different. Let's talk about myself; there are medications that don't react very well with me compared to others. It doesn't mean that medication is wrong; it just means that there are other offerings that I could be offered that will make my care better.
In teaching those things in nursing school through the curriculum, [you ask,] what are the options, what are the questions you might ask to make sure that you're being effective and not just say, "Hey, here's a medication for you. It should work because it always worked." Let's talk about effectiveness from [each patient's] perspective.
AANP commends Delaware's efforts to prioritize the health of patients and improve healthcare delivery.
Delaware became the latest state to adopt full practice authority (FPA) to nurse practitioners (NPs), enabling its citizens unimpeded access to healthcare by the clinician of their choice, with Wednesday's legislation.
Delaware joins 23 other states, the District of Columbia, and two U.S. territories in adopting full practice authority legislation, which streamlines healthcare delivery by granting patients full and direct access to the comprehensive services NPs are educated and clinically prepared to provide.
The new legislation bolsters efforts to reduce healthcare disparities and increase health equity throughout the state.
"We commend the state legislature and Governor [John] Carney for prioritizing the health of patients and recognizing the vital contributions NPs make to improving health and eliminating disparities in healthcare delivery," Baptise-Brown said. "This law will increase Delaware's ability to meet the current needs of patients and it will increase future capacity by attracting NPs to the state."
"Delaware is the second state this year to enact FPA legislation and enlist NPs as key partners in addressing unprecedented health needs and persistent disparities in healthcare access and outcomes," said April N. Kapu, DNP, APRN, ACNP- BC, FAANP, FCCM, FAAN, president of AANP.
"States with FPA demonstrate a proven track record for increasing accessibility and patient satisfaction, while maintaining excellent care quality and outcomes," Kapu said. "We are encouraged to see other states looking to modernize their laws, eliminate healthcare disparities, and increase healthcare access and choice for patients by fully engaging the NP workforce."
Support for full practice authority is growing. The National Academy of Medicine recently released The Future of Nursing 2020-2030 report recommending that nurses be allowed to "practice to the full extent of their education and training by removing barriers that prevent them from more fully addressing social needs and social determinants of health and improving health care access, quality, and value."
The report also suggests that federal authority should be used to supersede restrictive scope of practice state laws, the report says.
The American Medical Association and other physician groups, however, argue collaborations are needed for patient safety.
Comparisons allow healthcare leaders, policymakers, and the public to learn from countries that succeed in ensuring access to affordable, quality care, new study says.
The U.S. healthcare system came in last in a new study that compared the health systems of 11 high-income countries in terms of access to care, affordability, and outcomes.
The top-performing countries in descending order are:
Norway
The Netherlands
Australia
United Kingdom
Germany
New Zealand
Sweden
France
Switzerland
Canada
United States
The United States' performance falls well below the average of the other countries and far below the two countries ranked directly above it, according to the study.
The study used 71 indicators available across five domains:
1. Access to care
The U.S. ranked last in this domain, which measures healthcare’s affordability and timeliness. The U.S. has the poorest performance on the affordability subdomain, scoring much lower than even the next-lowest country, Switzerland.
Compared to residents of the U.S., residents of the Netherlands, the U.K., Norway, and Germany are much less likely to report that their insurance denied payment of a claim or paid less than expected. Residents of these countries are also less likely to report difficulty in paying medical bills.
People in the countries performing the best on the timeliness subdomain are more likely to be able to get same-day care and after-hours care. The U.S. ranks No. 9 on timeliness.
2. Care Process
The U.S. ranks No. 2 on this performance domain, which includes measures of preventive care, safe care, coordinated care, and engagement and patient preferences.
Along with the U.K. and Sweden, the U.S. achieves higher performance on the preventive care subdomain, which includes rates of mammography screening and influenza vaccination as well as the percentage of adults who talked with their provider about nutrition, smoking, and alcohol use.
New Zealand and the U.S. perform best on the safe care subdomain, with higher reported use of computerized alerts and routine review of medications.
The U.S. and Germany achieve the highest performance on the engagement and patient preferences subdomain. Among people with chronic illness, U.S. adults are among the most likely to discuss goals, priorities, and treatment options with their provider, though less likely to receive as much support from health professionals as they felt was needed.
Use of web-based portals for communicating medical concerns and refilling medications is highest among adults in Norway and the U.S.
3. Administrative Efficiency
The U.S. ranks last in administrative efficiency, which refers to how well health systems reduce paperwork and other bureaucratic tasks that patients and clinicians frequently face during care.
U.S. doctors are the most likely to face challenges getting their patients medication or treatment because of restrictions on insurance coverage. Compared to most of the other countries, larger percentages of adults in the U.S. say they spend a lot of time on paperwork related to medical bills.
For nonemergency care, U.S. and Canadian adults are also more likely to visit the emergency department—a less efficient option than seeing a regular doctor.
4. Equity
The study's equity domain focuses on income-related disparities, based on standardized data across the 11 countries, in the access to care, care process, and administrative efficiency performance domains. Similar standardized data are not available for measuring equity in performance with respect to different racial and ethnic groups.
The U.S. consistently demonstrated the largest disparities between income groups, except for those measures related to preventive services and safety of care. U.S. disparities are especially large when looking at financial barriers to accessing medical and dental care, medical bill burdens, difficulty obtaining after-hours care, and use of web portals to facilitate patient engagement.
5. Healthcare Outcomes
Healthcare outcomes refers to those health outcomes that are most likely to be responsive to healthcare, with Australia, Norway, and Switzerland ranking at the top.
Norway has the lowest infant mortality rate (two deaths per 1,000 live births) while Australia has the highest life expectancy after age 60 (25.6 years of additional life expectancy for those who survive to age 60).
The U.S. ranks last overall on the healthcare outcomes domain, ranking lowest on nine of 10 component measures. The U.S. has the highest infant mortality rate (5.7 deaths per 1,000 live births) and lowest life expectancy at age 60 (23.1 years).
The U.S. has exceptionally poor performance on two other healthcare outcome measures. Maternal mortality is one: the U.S. rate of 17.4 deaths per 100,000 live births is twice that of France, the country with the next-highest rate (7.6 deaths per 100,000 live births).
The second is the 10-year trend in avoidable mortality. All countries in this study reduced their rate of avoidable mortality over 10 years, but the U.S., with the highest level in 2007, reduced it by the least amount—5 percent reduction in deaths per 100,000 population by 2017—compared to 25 percent in Switzerland (by 2017) and 24 percent in Norway (by 2016).
Lessons learned
Several basic lessons emerged from the study's findings, according to the authors:
Achieving better health outcomes will require policy changes within and beyond healthcare.
Improving access to care requires expanding and strengthening insurance coverage.
Improving access to care requires strengthening primary care and extending it to every local community.
Reducing administrative burden can free up resources to devote to improving health.
Smarter spending—not more spending—is required to achieve better health system performance.
Such international comparisons, the study says, allows healthcare leaders, policymakers, and the public to consider alternative healthcare delivery approaches to build better health systems.
"By learning from what's worked and what hasn't elsewhere in the world," the study concludes, "all countries have the opportunity to try out new policies and practices that may move them closer to the ideal of a health system that achieves optimal health for all its people at a price the nation can afford."