Technology can be a huge disruptor if implemented incorrectly.
On this week’s episode of HLM Shorts, we hear from Betty Jo Rocchio, Senior Vice President and Chief Nurse Executive at Mercy, about the technological challenges that her team faced while building Mercy’s new nursing innovation unit. Tune in to hear her insights.
Transcript (edited for clarity):
Have there been any unexpected challenges or outcomes regarding Mercy’s new nursing innovation unit?
Rocchio: Getting technology to play nice in the clinical environment with that ease of use is a heavy lift, which is why it can be such a big disruptor. If it's not put in and worked into workflow, we end up working around the technology.
So, making sure that the technology we pick is delivering to the satisfaction of the front lines is key. It's as simple as vital signs being taken by a machine and automatically having them documented in our electronic medical records, so nobody has to touch it.
That was a heavy lift with a lot of interfaces and things that you wouldn't think in the background, so our Mercy technology team has really been working overtime to lean in and help us.
Click here to view the full interview.
G Hatfield is the nursing editor for HealthLeaders.
KEY TAKEAWAYS
Integrating technology into workflow is essential to getting it to benefit the clinical environment.
Selected technologies should satisfy nurses on the frontline and make their jobs easier.
Cooperation with a technology team is important while building innovation units.