Nursing Excellence: Leadership Development, Culture, and Retention

Nursing is a demanding profession, typified by long hours and a high-stress work environment as nurses provide care and respond to a multitude of patient needs. But while their role is mostly clinical, increasingly it is also part care coordinator, social worker, therapist, teacher, customer service professional, and executive. This tug-of-war between nonclinical and clinical requirements exemplifies one of the core nursing challenges—delivering improved outcomes to satisfied patient-consumers.