From Dec. 11 to Dec. 15, HealthLeaders celebrates patient experience week with in-depth coverage and digital resources to help you foster a positive patient experience at your organization.
HealthLeaders is offering exciting content to celebrate Patient Experience Week!
Providing a positive patient experience is a top goal for healthcare providers. Patient Experience Week content will share insights and solutions to help healthcare providers attain their patient experience goals.
The content for Patient Experience Week will include top patient experience articles:
- Patient experience is crucial to the success of Hospital at Home. Find out how UMass Memorial Health is aiming to make a two-year-old program sustainable by giving patients what they really want: care at home.
- In content from HealthLeaders Intelligence Report, "Reengaging the Patient Clinical Experience," learn about what healthcare leaders are saying about patient experience at their organziations.
- Read about four things that detract from patient experience and what you can do to fix them.
- Find out why your patients won't see you or follow through on their appointments, and what to do about that.
Patient Experience Week content will also include two podcasts:
- Listen to a chat with Rick Evans, senior vice president and chief experience officer at NewYork-Presbyterian. As patient experience gains new meaning and value in a patient-facing healthcare ecosystem, Evans is focused on understanding what patients want and what the health system can do to meet those needs as well as making every interaction meaningful for both patients and care teams.
- Listen to a conversation with Arianna Urquia, vice president and CFO of Nicklaus Children's Hospital in Coral Terrace, Florida, about how the hospital has utilized technology in their revenue cycle for a more efficient patient experience.
Patient Experience Week will also feature a downloadable eBook on technology and patient experience. The eBook has three focal points: see how technology in patient experience is a strategy, not a crutch; find out how Denver Health is using customer relationship management tools to forge better patient relationships; and learn about using "inbox ninjas" to close nagging gaps in primary care.
HealthLeaders is delighted to publish this content to celebrate Patient Experience Week to help ensure the success of your healthcare organization.
Christopher Cheney is the CMO editor at HealthLeaders.
KEY TAKEAWAYS
Patient Experience Week will include top patient experience stories that share insights and solutions to help healthcare providers attain their patient experience goals.
Listen to our podcasts featuring conversations with the chief experience officer at NewYork-Presbyterian and the CFO of Nicklaus Children's Hospital in Florida.
The week's content includes a downloadable eBook that covers the use of technology in the patient experience.