Even before COVID-19, 250-bed hospitals lost $4.7–$11 million a year from mid–revenue cycle leakage. Now, pandemic-fueled volume losses and razor-thin margins mean that hospitals can no longer afford to lose even a single dollar of earned revenue.

Educated guesses and imprecise, stopgap efforts aren’t enough. Revenue cycles need precise strategies to identify exactly where leakage occurs and implement solid processes to stop leakage before it starts.

In this roundtable, a panel of executives with hands-on experience discuss the issue of mid–revenue cycle leakage and their strategies for success. They also look to the future as they contemplate the role of technology in preventing mid–revenue cycle leakage and freeing up employees for more high-level tasks.

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