Your Guide to Building a Modern Patient Experience Program
Sponsored by
Qualtrics
March 21, 2022
Today’s healthcare organizations are undergoing enormous transformation. Patients are increasingly “shopping” for healthcare, entering through a digital front door, and demanding more precise and personalized care. Facing disruptive new market entrants and rapidly changing patient needs, healthcare organizations must embrace a modernized approach to patient experience that enables enterprise-wide insight, agility, and responsiveness.
In this ebook you’ll learn:
How to capture a 360-degree view of the patient experience across all touchpoints regardless of location, specialty, or department
How caregivers impact the patient experience and what your staff needs to enhance outcomes
The importance in shifting from point-in-time reporting to predictive, actionable analytics
How to optimize the moments that matter most to your patients, their families, and the communities you serve
Registration Done Right: Creating an Ideal Patient Access Workflow for Your Organization
Sponsored by
Inovalon
March 17, 2022
For many healthcare organizations, financially clearing patients for care is an expensive, manual, and time-consuming process. A recent McKinsey report indicates that $1 trillion of the annual healthcare expense in the U.S. is administrative spending. The current status quo for many organizations is to trudge through fragmented and disjointed processes to manage patient eligibility, reimbursement, and billing, which helps to fuel this exorbitant spending. For those paying attention, you know the trends are continuing in the wrong direction. The pandemic introduced a new set of challenges and expenses.
To understand first-hand the challenges and pain related to front-end patient access processes, the provider business unit of Inovalon, formerly ABILITY Network, went straight to the source – their customers.
The Innovation Solutions team, at Inovalon, conducted market surveys and completed 980 direct conversations with acute and ambulatory providers, this whitepaper explores the findings.
Balancing competing events with daily clinical operations is nothing new to the healthcare industry, especially given the frequency and severity of natural disasters, cybersecurity incidents and man-made threats.
The pandemic further emphasized the need for emergency preparedness and the core role communications play in executing a successful response—components mandated by the Centers for Medicare and Medicaid Services (CMS) Emergency Preparedness Rule.
To help you execute a well-devised plan and meet compliance, we’ve devised this booklet, which highlights key components of the rule, including recent CMS-issued updates.
Healthcare’s Top Operational Challenges in the Next Two Years
Sponsored by
Infor
March 3, 2022
New survey finds hospital and health system leaders are setting their sights on more robust security, data, and interoperability.
While the last two years have brought massive change, financial loss, and unimaginable challenges, they have also led to tremendous disruption and innovation for U.S. hospitals and health systems.
As healthcare leaders plan key operational moves in the next two years, a recent HealthLeaders Buzz Survey supported by Infor on the topic of healthcare operational systems reveals the top struggles and priorities for 100 executives at provider organizations.
Download this exclusive custom research brief for insight into:
How hospitals are adapting to change, applying innovation, and making cultural shifts to improve their organizations
The importance of improving interoperability as care continues to shift to the home and other environments
Study of 287 Physicians Reveals Wasteful Behaviors That Drive Lost Revenue
Sponsored by
IllumiCare
February 25, 2022
This study details potentially wasteful behaviors that are predictive of 47% of provider spending variation. These wasteful actions in the medication and laboratory space were found to be significant opportunities to make less costly decisions without compromising quality in the right clinical context.
Key Takeaways:
An 8-month study using data from more than 200 healthcare facilities
Method identified to directly measure behaviors that correlate with higher spending
Means to intervene on wasteful behaviors verified to reduce both the behaviors and spending
Best Practices Guide: Driving Hospital and Health System Growth Strategy
Sponsored by
Optum
February 25, 2022
Healthcare organizations must become more consumer-centric to thrive in the rapidly changing marketplace. Questions around growth strategy are gaining momentum. Healthcare leaders are getting more confident in their ability to pivot in a positive way to the type of growth that's meaningful for both the communities they serve and their organization's overall mission.
By downloading this latest Best Practices Guide, you will gain insight into:
Measuring success with your consumers by creating indicators of growth
Financial trends that could impact your bottom line
Marketing tactics that need to be at the forefront of your organization’s initiatives
An AdventHealth case study that ultimately yielded a 474:1 ROI for the organization