This report, based on a survey of 200 healthcare employees responsible for staffing the revenue cycle function at healthcare providers, examined the long-standing, chronic shortage of non-clinical staff within the healthcare vertical and its impact on the revenue cycle and patient engagement.
Preparing claims correctly and modifying and resubmitting claims in the case of denials require a significant amount of time. Staffing shortages are leaving this work to be managed by fewer individuals, resulting in reduced productivity and increased risk of errors – and revenue loss.
Similarly, in most provider operations, patient intake suffers significantly from staffing shortages, affecting both employees and the patients they serve, leading to negative reputational impacts and compromised performance in patient collections.
The situation was concerning prior to the pandemic; it is now unsustainable for a significant number of providers, particularly as this report shows the most common ways to address the issue rely on increased labor costs. Turnover, hiring, and training staff are constant for these organizations, without an end in sight.
Sample findings:
100% of respondents indicated that staffing shortages have impacted revenue cycle management and/or patient engagement efforts.
96% of respondents indicated that payer reimbursements, patient collections - or both -- were impacted by staff shortages.
More than 8 out of 10 respondents say the patient experience is worse due to staffing shortages.
92% of respondents say new staff members make errors that negatively affect claims.
Healthcare organizations have struggled to address staff turnover, vacancies and the overreliance on agencies for the past three years.
This white paper outlines how one of the top academic medical centers in the nation used innovative enterprise workforce management approaches to address these challenges, including establishing an internal agency pool. See how the organization optimized its use of external agencies and travelers while achieving an 86 percent registered nurse fill rate consistently over the course of 2022.
Salucro's Patient Payment Technology Report is designed to give healthcare leadership and their revenue cycle teams a panoramic view of patient payment and billing preferences – and how to take action to create a world class patient financial experience.
As healthcare providers continue to invest in tools and implement strategies to keep up with the pace of change, the goal remains a seamless and efficient process for patients and providers.
As a senior healthcare executive managing a skilled team, you know how to keep your organization running smoothly.
But who do you turn to when you face obstacles to long-term growth? If you're looking to drive innovation and transform your operations from the ground up, you need deep expertise in digitization.
Download this guide to find knowledge and toolsets from experts to aid in digital transformation.
Advancing Hospital Medicine’s Response to the Opioid Crisis
Sponsored by
Elsevier
October 10, 2023
Bridging knowledge gaps, the Society of Hospital Medicine and Elsevier unite to promote current evidence-based treatments for those hospitalized with opioid use disorder.
The opioid crisis places immense pressure on hospitals, with over 2 million individuals affected by opioid use disorders (OUD) in the United States, as reported by the Society of Hospital Medicine (SHM). Hospitalists and hospital-based clinicians are on the frontline of this epidemic, requiring the latest evidence-based approaches for managing OUD. It’s equally vital to equip hospitalists with patient-centered strategies for initiating conversations about the benefits of beginning treatment while in the hospital and how to access the needed treatment and psychosocial support after leaving the hospital.
Responding to this urgent need, SHM, supported by an Elsevier grant, has developed materials to navigate care for hospitalized patients with OUD. These educational resources include an in-depth primer on OUD treatment and a discussion guide that provides simulated patient cases, recommendations for how to talk to patients, and guidance on care transitions.
Download the whitepaper to learn more about the future of opioid treatment.
The RCM Maturity Framework: A 4-Stage Journey to Digital Transformation and Operational Excellence
Sponsored by
AGS Health
October 2, 2023
As a leader in healthcare leader, you understand the importance of optimizing your revenue cycle management (RCM) operations and maximizing revenue. However, with mounting financial pressures, labor shortages, and growing demands for efficiency, it can be challenging to know where to start.
In this guide, "The RCM Maturity Framework: A 4-Stage Journey to Digital Transformation and Operational Excellence," AGS Health offers a strategic roadmap to help you navigate your unique journey toward operational maturity and enhanced revenue cycle performance. Take your revenue cycle operations to the next level with this established framework and insights from some of the nation's foremost healthcare organizations.
Gain key insights into:
A framework outlining four stages of RCM maturity: emerging, foundational, advanced, and high performing.
Leveraging the framework to determine the maturity of your organization across three key pillars: service delivery, technology and interoperability, and analytics.
How to benchmark your current level of maturity compared to industry best practices of high-performing organizations.
Creating a customized roadmap to navigate your journey and accelerate the maturation process to enhance revenue cycle performance.