The organization could make more divestitures as it works to regain its financial stability.
Community Health Systems, a Franklin, Tennessee-based healthcare provider with net operating revenues of $12.2 billion, has completed the $92 million sale of 25-bed Plateau Medical Center in Oak Hill, West Virginia.
The sale to Vandalia Health—a new West Virginia-based healthcare system formed following the 2022 merger of Mon Health System and Charleston Area Medical Center Health System—included assets such as physician clinic operations and outpatient services.
Community Health Systems announced plans to make divestitures during its fourth quarter and year-end 2022 earnings call. The organization had reported lackluster quarterly and yearly results back in February.
The financial dip was due to labor costs, and lower operating revenue which could be linked to payer changes and lower inpatient volumes, the organization said in the earnings release. Other challenges impacting the organization’s finances included negative macroeconomic conditions, inflationary pressures, increasing expenses, high-interest rates, and supply chain shortages and disruptions.
The University of Alabama at Birmingham Health System—a research university and academic medical center with over $9 billion in revenue—has appointed 35-year healthcare industry veteran Susan Jennings as its new chief financial officer.
In her more than three decades in healthcare, Jennings has served in a number of roles focused on organizational financial health and strategic financial decision-making. Her responsibilities include financial reporting and budgeting for the Health System and UAB Hospital and overseeing any debt and financing initiatives across the enterprise. She joined UAB in 2006. Prior to being named interim CFO of the Health System, she had been CFO of UAB Hospital since November 2018.
Jennings isn’t the only new appointment at the organization. Brenda Carlisle has assumed the role of chief executive officer for UAB Hospital, after serving in the role in an interim capacity. Before taking on the role in November 2022, Carlisle had been serving as vice president of clinical operations for UAB Hospital since 2017.
"Brenda and Susan are outstanding leaders with many years of experience in health care management," Dawn Bulgarella, CEO of the UAB Health System, said in a release. "They have contributed significantly to our positive momentum and are poised to address the many opportunities and challenges we face. These leaders are talented and dedicated professionals who will play major roles in leading the hospital and Health System forward in our relentless efforts to provide the highest level of health care for all Alabamians."
The measure also ups Medicaid payment rates for outpatient procedures performed at hospitals.
Kentucky Governor Andy Beshear has signed a law that will expand healthcare services for people in the state while also boosting Medicaid payment rates for outpatient procedures performed at hospitals.
"More than any other entity, Kentucky’s hospitals have felt the strain of increased demand on resources and services as we’ve dealt with the impacts of a global pandemic over the past three years as well as devastating weather events," Beshear said in a statement on the Kentucky government website. "We must do everything we can to support our hospitals and ensure they are equipped to provide the services and care needed in their communities. I am thrilled to sign HB 75 into law, ensuring that our hospitals, especially our rural providers, can continue to improve health outcomes for all our Kentucky families."
Through HB 75, hospitals will be reimbursed for outpatient services and have access to federal resources. The law requires Kentucky’s Department for Medicaid Services to review outpatient services and provide additional payments to hospitals to lower the payment gaps between Medicaid reimbursements and what is paid by private health insurance. The law also lets Medicaid create a hospital rate increase program for people enrolled in its fee-for-service program to pay up to the upper payment limit of the federal Medicare program. The legislation is retroactive to Jan. 1, 2023.
"The passage of HB 75 and the Governor signing the bill into law will help to strengthen and stabilize hospitals and health systems throughout the commonwealth, especially those in rural areas of Kentucky who have been historically vulnerable," Donald Lloyd, president, and CEO of St. Claire HealthCare in Morehead, said in the statement.
New analysis highlights the rising cost of goods and services; plus, flat patient volumes will define hospital margins going forward.
Hospital margins have been under pressure for the last three years as healthcare providers work to navigate the new reality the pandemic has created. While 2022 was reported to be the worst financial year on record since the start of COVID-19, recent Kaufman Hall data is showing that finances are beginning to stabilize "as razor-thin margins become the new normal."
Hospital margins were -1.1% in February, down slightly compared to the -0.8% in January, according to the Kaufman Hall research. This is the eighth consecutive month where the variation in month-to-month margins has fallen, relative to the last three years. Flat margins are likely to continue in the near term, Kaufman Hall says, as a result of "external economic factors" such as expenses, inflation, and labor issues. The primary driver of hospital expenses in February was the cost of goods and services, shifting away from labor issues—which are still a factor.
"After years of erratic fluctuations, over the last several months we are beginning to see trends emerge in the factors that affect hospital finances like labor costs, goods and services expenses, and patient care preferences," Erik Swanson, senior vice president of data and analytics with Kaufman Hall, said in the report. "In this new normal of razor-thin margins, hospitals now have more reliable information to help make the necessary strategic decisions to chart a path toward financial security. Hospital leaders face an existential crisis as the new reality of financial performance begins to set in. 2023 may turn out to be the year hospitals redefine their goals, mission, and idea of success in response to expense and revenue challenges that appear to be here for the long haul."
Advantage Care Physicians is 'ramping up' its approach to value-based care.
Healthcare providers are as unique as the patients they treat every day, and each has its own mission and singular approach to how it delivers care and Advantage Care Physicians (ACPNY) is no exception.
ACPNY is a downstate New York-based primary and specialty care provider servicing four of the five boroughs of New York City—Staten Island, Manhattan, Queens, and Brooklyn—as well as Western Long Island. With over 350 physicians and half a million patients, ACPNY operates under a patient-centered medical home model (PCMH). A PCMH model is a way of delivering high-quality primary care with greater emphasis on the patient using a "culturally appropriate, and team-based approach," according to the Centers for Disease Control and Prevention.
Paul Hebert is the Chief Administrative Officer for ACPNY, and he recently connected with HealthLeaders to discuss what makes the organization different from others and ACPNY’s approach to financial success.
HealthLeaders: What makes ACPNY’s approach to patient care unique?
Paul Hebert: I’ve been with Advantage Care Physicians for close to four years and before that, I spent all of my career on the payer side. I worked at Aetna for 21 years, and at United for 10 years in a lot of different financial and operational roles. So, when I came into Advantage Care, I asked myself, what is Advantage Care all about? Then I started to learn about their 'care for the whole you' approach and how we think about a patient individually. That is when it hit me that the single largest drink that Advantage Care brings to the table is that patient and provider relationship.
When I looked at this from a purely financial perspective and asked, 'how much does this cost?' and 'where do we see the benefits associated with that approach?' it was the persistency number that blew me away. If a patient comes in to see one of our providers, we maintain a relationship with that patient 96% of the time. We've curated relationships that are important to our patients. For example, we have a radiology provider in Lenox Hill Radiology on-site at most of our locations. We also have [lab test provider] Quest on site. We have curated relationships with hematology and oncology providers through our relationship with New York Cancer and Blood at nine of our sites. We have advanced dermatology at our sites. So, it's really simple and very seamless for our patients to move into specialties that their primary care doctor doesn’t offer, many times at the same location as their primary.
It’s a really wonderfully curated model around the most efficient and effective high-quality care delivery.
HL: What are your financial responsibilities as the chief administrative officer and what strategies are in place to maintain the organization's financial well-being?
Hebert: That’s an evolving answer. In the past Advantage Care had a lot of HMO patients on the primary care side and was paid capitation. The risk there is you see a patient often and you may not be covering your costs, but the advantage is if you have a healthy patient that’s coming in twice a year, you’re getting paid to provide that care and the services around it, so that can be financially beneficial to you.
The world has changed, and HMO products and capitation are dwindling. So, when we look at alternatives—and this has been an evolving process over the last four or five years, certainly started before I came but it's accelerated since I got here—we are moving into the value-based contracting world. We are moving into sharing risks associated with the care and the outcomes of that care for these patients.
We have roughly 300,000 patients that are under some form of a value-based care contract. Obviously, there are incentives if we can manage the cost of care while maintaining high-quality care that’s based on a series of measures. I always joke that if you've seen one value-based contract, you've seen one. They're always different. There are always attributes of some kind of MER [medical expense ratio] measure. It's certainly a quality measure, but it's the weighting of those quality measures and determining the gates that you have to clear to be able to be paid that share of the savings. So, we've really amped up our approach to value-based care. We've even reworked our compensation model for our providers to reflect those metrics and measures that fall under a value-based care contract.
HL: What has the outcome of this approach been?
Hebert: At first providers were a little apprehensive, but now that we’ve been incredibly transparent on what drives our financial results through reporting and score carding, [they have a better understanding]. There are discussions about our financial results with our leaders and physicians at least every month. I’m always getting questions from our physicians, and they come to me with ideas on what else we can be doing. Some ideas are great, and some are borderline crazy—but they’re always well-intentioned and provide good foundational thinking.
When you look at quality metrics, and an opportunity to close gaps in care, there are a lot of ideas around outreach and how we can get in touch with our patients, and how we can leverage all of the interaction points that we have with a patient, whether it's through primary care or even specialty care and now that we can capture all this in our EMR and Epic, it doesn't matter what position you are in ACPNY, you can see what's going on with a patient and you can start to talk to them about a mammogram, a flu shot, or a COVID-19 vaccine. Those reminders that pop up on the screen, now our call center folks can have those conversations too. So, it's kind of a cohesive strategy around continuing to educate folks on what they need to do to stay healthier.
People living in Massachusetts pay the most for their healthcare.
As hospitals and health systems struggle with their own financial well-being, they must now be more aware than ever of the economic toll receiving care can take on their patients as this becomes an ever-growing expense for most Americans.
As the cost of care rises, many people choose not to see their physician and forgo much-needed care to pay for some of life’s other necessities, like food and rent, which are also rising in price. About 40% of U.S. adults won’t seek medical treatment because of cost, according to research from myvision.org. Around 11% of American citizens are uninsured, according to data from William Russel, an international health insurance provider, and 6.3% of the adults surveyed by the organization said they failed to obtain medical care due to the cost.
While some healthcare providers offer solutions like charity care and financial assistance programs, America’s medical debt has ballooned into an estimated $195 billion problem. Some areas of the country are seeing more of their citizens take on this financial burden than others. William Russel compiled the following list of the 10 states where healthcare is most expensive.
Massachusetts. The overall healthcare cost per person in the state is $10,559.
Connecticut. The overall healthcare cost per person in the state is $9,859.
New York. The overall healthcare cost per person in the state is $9,778.
Rhode Island. The overall healthcare cost per person in the state is $9,551.
Vermont. The overall healthcare cost per person in the state is $10,190.
Maryland. The overall healthcare cost per person in the state is $8,602.
New Hampshire. The overall healthcare cost per person in the state is $9,589.
Delaware. The overall healthcare cost per person in the state is $10,254.
Minnesota. The overall healthcare cost per person in the state is $8,871.
California. The overall healthcare cost per person in the state is $7,549.
The analysis found that most adults with past-due medical debt owed at least $1,000, and more than one in five owed at least $5,000.
Medical debt is a predominant problem in the United States, with many patients choosing to forego care rather than take on this massive financial burden. But those who do seek care often end up with outstanding bills they struggle to pay.
Indeed, 15% of nonelderly adults in the U.S. reported having past-due medical bills, according to analysis from the Urban Institute, with support from the Robert Wood Johnson Foundation. Of those with outstanding debt, 73% say they owe some or all of it to hospitals. The research focused on adults with family incomes below and above 250% of the federal poverty level and found that 15.4% of adults live in families with past-due medical debt. About two-thirds of these adults have incomes below 250% of the federal poverty level.
"The persistence of medical debt highlights the ongoing challenges families face in obtaining affordable healthcare, including high prices for services, gaps in access to health insurance coverage, and inadequate protection against out-of-pocket costs for many people with high-deductible insurance plans," the report says. "The concentration of past-due medical debt among families with low incomes and the large share who owe a portion of that debt to hospitals suggests that expanded access to hospital charity care and stronger consumer protections could complement coverage expansions and other efforts to mitigate the impact of unaffordable medical bills."
The analysis found that most adults with past-due medical debt owed at least $1,000, and more than one in five owed at least $5,000. Adults with past-due hospital bills were more likely to have much higher total amounts of medical debt than adults with only debt from non-hospital providers.
"High rates of medical debt underscore the challenges millions of families and adults—especially families and adults struggling to make ends meet—face trying to pay their medical bills," Gina Hijjawi, senior program officer at the Robert Wood Johnson Foundation said in a release. "We see that individuals with disabilities, and Black and Latino adults are disproportionately represented among adults carrying past-due medical debt. Consumers need standards in place that protect them from undue medical debt and help them obtain affordable care."
Brad Membel will step into the position effective April 24, 2023.
PeaceHealth, a Vancouver, Washington-based not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska, with over $2 billion in total revenue, has announced that Brad Membel will take over as the new chief financial officer for the PeaceHealth Oregon network beginning April 24, 2023.
Before joining PeaceHealth Membel served as vice president of finance for Saint Joseph Hospital in Denver. He brings over 20 years of experience in healthcare operations and financial management to his new role as CFO for PeaceHealth Oregon. PeaceHealth has approximately 16,000 caregivers, a group practice with more than 900 providers, and 10 medical centers serving both urban and rural communities throughout the Northwest.
Membel isn’t the only new face in the PeaceHealth community. Recently the organization announced that Lorna Gober, MD, has joined PeaceHealth’s Northwest network as chief medical officer. On March 13, 2023, Amber Asbjornsen became the chief development officer for the PeaceHealth Northwest network.
PeaceHealth isn’t just expanding its leadership team, the organization announced in early March that it has partnered with Lifepoint Rehabilitation, a business unit of Lifepoint Health, to build a 67,000-square-foot rehabilitation facility in Springfield, Oregon, with 50 private rooms and nearly double the patient capacity of the existing PeaceHealth acute rehabilitation unit.
"Both PeaceHealth and Lifepoint Rehabilitation share a strong commitment to providing high-quality care," Todd Salnas, chief executive of the PeaceHealth Oregon network, said in the announcement. "We are pleased to partner with Lifepoint Rehabilitation as we expand access to critically needed inpatient rehabilitation services in our community. We look forward to providing both an enhanced level of care and an increased access to care for rehabilitation patients throughout the region."
The healthcare provider says it is able to remain operational through the summer.
Hazel Hawkins Memorial Hospital recently announced that efforts to turn around its financial crisis have been paying off, securing enough funds to keep operating through the summer—previously it was expected the organization would run out of money by April.
"The Herculean efforts by our team are finally catching up with the crisis," Mary Casillas, Interim CEO for Hazel Hawkins, said in the announcement. "What we are seeing now is the ability to sustain the current operations for the district through late summer."
For months Hazel Hawkins Memorial Hospital has worked to improve its financial positioning and avoid a bankruptcy filing. The Hollister, California-based provider with 25 staffed beds and over $300 million in revenue, says it has received and scheduled near-term payments from MediCal, Medicare, and Anthem. The hospital has also implemented cost savings measures and reductions in staffing costs. While having made some progress, Hazel Hawkins Memorial Hospital still considers its financial situation "critical."
"We are not out of the woods yet, but we are in a much better position to complete a partnership agreement or sale by this fall, Casillas said in the announcement. "Though our cash position has improved dramatically over the past few weeks, we need more help. We hope that the community can see our progress and get behind our efforts to save access to quality healthcare for thousands of San Benito County residents."
Hazel Hawkins Memorial Hospital stated back in February that finding a "strategic partner" or a buyer would be the best way to help it out of its current economic predicament.
"Our team has begun the process of reviewing the first LOI and we have been alerted that there may be more LOIs submitted in the coming weeks," Casillas said. "The importance of finding the right partner or buyer is crucial for our community as it will pave the way to access to critical healthcare services here in San Benito County."
'The fee-for-service model does not create a competitive dynamic in the fees that are charged broadly across the healthcare system,' Murphy says.
There is no denying that healthcare in this country is expensive and often unaffordable, which could lead to the delaying of care, increased medical debt that forces hospitals to take legal action against patients, and many other financial issues that hurt both providers and patients.
So, what is the healthcare industry doing to solve this?
CMS and payers have long been pushing for the adoption of value-based care models in healthcare—this payment model is often viewed as healthcare payment’s 'silver bullet'—but the reality is that hospitals, health systems, and private practices are still using fee-for-service payment models. Results from a 2022 HealthLeaders Value-Based Care Readiness Intelligence Report showed that 112 healthcare executives surveyed said that 64% of their organization’s net patient revenue comes from a fee-for-service model.
HealthLeaders connected with Kevin Murphy, chief financial officer for Vytalize Health, an accountable care organization, who discussed the cons of fee-for-service models and makes a case for greater adoption of value-based care payments.
HealthLeaders: What are the negatives of a fee-for-service model?
Kevin Murphy: There’s a fundamental flaw in fee-for-service, which is that it creates—and I am not impugning doctors here—a perverse incentive of more services means more fees. And how that manifests isn’t just in extra billing so much as it is in unnecessary testing and a drive for practices to focus more on throughput than on results for the patient. The fee-for-service model also does not create a competitive dynamic in the fees that are charged broadly across the healthcare system beyond the primary care practice.
So, for example, the hospitals, the home health companies, and all the ancillary providers on the old system, that is geared toward a focus on optimizing fees.
HL: What makes the value-based care model superior to fee-for-service?
Murphy: The value-based care model turns that upside down. It rewards providers for savings. Being at risk for the care of those patients makes you consider their care very differently and much more proactively and have ongoing involvement. The notion of giving anyone less care doesn't work because they'll get sicker and go to the hospital. So, if you look at the economics, the drivers are crystal clear.
We have doctors, nurses, nurse practitioners, physician's assistants, etc., on our staff and they speak with our practices two or three times a month. Those conversations are about some of the data we've collected on high-risk patients and certain cases on how to manage folks through the healthcare system in the most efficient way. Sometimes it's preventive care, sometimes it’s interventions.
We think about this in terms of savings. We're saving the federal government money, and we're saving people from some trouble. Imagine from the standpoint of the patient and their family, an unnecessary trip to the ER can add some stress or even trauma related to the illness. If you're a heart failure patient and you're very nervous about your condition, and you're having shortness of breath, anyone on any phone call with that as a symptom will tell you to jump in an ambulance and go get checked out and you'll probably be admitted. But that’s a $4,000 or $5,000 ambulance ride and a $50,000 admission. What turns out to be an episode of heartburn can cost hundreds of thousands of dollars. I'm not saying that's always the case, but when you look at thousands of cases, there are enough of those instances where the reason is benign. A few phone calls with the right list of questions and a checkup just a few hours later, can result in something much less stressful for the patient and take some of the cost burden off the system.
HL: How would you make the case for greater adoption of the value-based care model?
Murphy: The argument for value-based care starts with quality of care and economics. There is an increasing push from CMS for the adoption of value-based care, and the incentives are quite clear and cannot be separated from the economic side of the equation. Care quality always comes first, ask any doctor why they chose their profession, and they’ll say that providing the best care is why they became doctors. Through value-based care, we can increase doctors’ income by 10%, 20%, and in many cases north of 30%. So, it is a meaningful shift in their practices’ profitability and their personal income to participate in value-based care.