Help at Home Launches Care Coordination Service Branch

The new business will create an integrated model connecting home care and health care.

Help at Home, provider of in-home care with more than 190 branch locations in 12 states, announced a new segment of their business that would focus on care coordination.

Care Coordination from Help at Home will create an integrated experience for caregivers to connect home care to health care. The model will involve connecting caregiver observations to a clinical network of providers and community resources to create a holistic experience for the patient.

"We can gather insights from caregivers who spend approximately 20 hours a week and have four-year relationships on average with their clients," Julie McCarter, Help at Home's president of care coordination, said in a statement.

"We know our clients, and we have a line of sight into physical, behavioral, and environmental changes which provide us with the ability to predict and prevent problems, triggering interventions, as well as closing gaps in care."

McCarter will be responsible for care coordination development and leadership. Her focus will be creating innovative, in-home personal care coordination experiences for Medicaid, Medicare, and dual-eligible clients.

"Dual-eligible clients commonly face multiple chronic conditions, comorbidities and a higher index of Social Determinants of Health, making them a complex population to manage," Tim O'Rourke, Help and Home president, said in a statement. "Care coordination programs lay the foundation and play a vital role in managing chronic populations, closing gaps in care. That sets the stage for value-based care arrangements layered into the programs as the next step toward managing care and cost outcomes."