It's crucial for health systems to have a business continuity plan in place.
In the event that business operations are disrupted, there needs to be procedures in place to redirect processes and get operations back online. Andy Talford (Senior Director of Patient Financial Services, Moffitt Cancer Center) shares some insights about his organization's efforts to develop downtime procedures.
Jasmyne Ray is the revenue cycle editor at HealthLeaders.
KEY TAKEAWAYS
Developing downtime procedures for ERA processing will allow the Moffitt to access denial data if operations are disrupted.