Transparent communication about the implementation of an RCM solution can prevent challenges down the road.
Anissa Fabrizio (Assistant Vice President of HIM CDI Encoding, Common Spirit Health) explains her system's approach to informing revenue cycle staff about plans to implement RCM solutions, while being mindful of their questions and concerns.
Jasmyne Ray is the revenue cycle editor at HealthLeaders.
KEY TAKEAWAYS
Information like this should be communicated in person, like during a meeting.
Leaders should be prepared to walk staff through their decision making process, what it means for the team, and how it will impact the organization.