Holly Miller

Holly Miller, Collette Health President, is dedicated to implementing virtual care solutions that focus on patient impact and clinician experience.

Collette Health: Setting New Industry Standards

, December 5, 2023

As a trailblazer in the virtual care space, Collette Health has carved out a reputation for responsive and ongoing support — a vital asset given that technological hitches can significantly impede organizations’ ability to monitor patients effectively.

In the KLAS “Virtual Sitting & Nursing 2023: An Early Look at Promising Outcomes” report, 100%* (limited data) of respondents acknowledged Collette Health's approach that "avoids charging for every little thing.” This strategy has been instrumental in building a strong rapport with users and fostering a community grounded in trust and satisfaction.

A significant marker of Collette Health’s success is the reduction of fall rates by up to 33%, demonstrating the effectiveness of their approach and further solidifying their stance as a pioneering force in the healthcare sector.

As we look forward, the industry sees the urgent need for improved education and support systems, championing proactive engagement with clinical staff to ensure the smooth rollout of these programs. A remarkable 98%* (limited data) of respondents in the KLAS “Virtual Sitting & Nursing 2023: An Early Look at Promising Outcomes” report exhibit readiness to retain their current solutions, pointing to a hopeful future with room for more sophisticated, user-friendly solutions integrated seamlessly into the healthcare ecosystem.

Pioneering a Safer Tomorrow

Collette Health situates itself prominently in the nascent field of virtual care, carving a distinctive niche. Its robust infrastructure adept at reducing patient falls and navigating staffing shortages allows Collette Health to be a reliable ally in the constantly changing dynamics of healthcare.

The innovative solutions extend to presence detection, which fosters attentiveness and improves patient outcomes by alerting observers who look away for extended periods, ushering them back to attention with escalating notifications. Such functionalities not only protect patients but instill confidence in hospitals regarding the level of care provided.

The KLAS “Virtual Sitting & Nursing 2023: An Early Look at Promising Outcomes” report envisions a future where the diligent application of virtual observing and nursing could usher in a new era of healthcare efficiency and safety. It’s a landscape ripe with opportunity, where vendors like Collette Health have a pivotal role to play. In this evolving narrative, the virtual observing and nursing segment, backed by solid preliminary outcomes, emerges as a harbinger of change, promising to revolutionize existing healthcare paradigms.

Collette Health: A Virtual Revolution in High-Acuity Care

, September 15, 2023

As MedSitter evolves to meet the ever-changing demands of healthcare, we are excited to reveal we’re now Collette Health.

In a healthcare landscape where needs often outpace available resources, we've been at the helm of pioneering high-acuity virtual care. Imagine a hospital setting where one trained professional can expertly monitor not just one, but 10 patients, all while ensuring each receives tailored, attentive care.

Merging virtual monitoring, clinician observers, and cutting-edge analytics, Collette Health is helping solve the pervasive issue of hospital staffing shortages while simultaneously elevating patient safety, experience, and satisfaction. With this fresh identity, we’re not just retaining our leadership in crafting a revolutionary and cost-effective healthcare model, we’re also setting a new gold standard for the future.

Tackling the Nursing Shortage Head-On

With a looming nursing shortage—900,000 nurses are expected to leave by 2027—Collette Health offers a new solution, maintaining a 10:1 observation ratio and enabling instant bedside access. Digital solutions like two-way audio-video interactions enhance clinician efficiency and prioritize patient well-being.

Our interface, with AI-powered presence detection, optimizes patient focus. Key considerations during development and testing included screen size and video clarity. If distracted, observers receive alerts. Custom notification thresholds cater to each institution’s needs.

Machine learning and artificial intelligence are integral to Collette Health's virtual observation platform, empowering virtual observers to seamlessly bridge communication divides. Our system boasts an extensive “prompt library” supporting 63 languages. When faced with language disparities, the system—backed by machine learning—swiftly translates and vocalizes free-form text entries, providing real-time, accurate translations and enriching the patient care experience.

By harnessing cutting-edge technology, Collette Health streamlines communication for patients with limited English proficiency. Our system offers inclusive, real-time communication across a multitude of languages, even ASL, using text-to-speech conversions. Overcoming these linguistic barriers helps patients articulate their needs, fears, and pain points more effectively, ensuring care that's both accurate and uniquely tailored to each individual.

As MedSitter evolves to meet the ever-changing demands of healthcare, we are excited to reveal we’re now Collette Health. In a healthcare landscape where needs often outpace available resources, we've been at the helm of pioneering high-acuity virtual care. Imagine a hospital setting where one trained professional can expertly monitor not just one, but 10 patients, all while ensuring each receives tailored, attentive care.

Enhanced Safety at Lowered Costs

In many hospitals, an alarming 79% of falls go unnoticed. Worse still, half of these are elimination falls, occurring when a patient tries to visit the restroom without assistance. With Collette Health’s virtual clinical observation system, hospitals like Reid Health have seen a remarkable 32% drop in fall rates after its implementation. Each prevented fall not only averts the emotional distress inflicted upon patients and their families, but also saves approximately $14,000.

Analytics and reporting offer a detailed view of interactions. Every time a virtual observer speaks to a patient, it's recorded as a “verbal intervention.” Observers can also record “good catches” with an optional note field. This granular data—capturing incident timing, location, and speed of intervention—enables healthcare providers to preemptively address potential issues, fostering proactive patient care and continuous improvement.

Then there’s the cost savings. Traditional 1:1 observation can be expensive—50,000 hours at $19/hour amounts to a staggering $950,000. With virtual observation, this expense plunges to just $95,000. A 98.8% success rate in alert redirection showcases its efficiency.

Leading the Charge in Clinical Virtual Observation

Technology truly shines when it’s customized for tangible, everyday use. Amid the complexities of today's healthcare landscape—especially for high-acuity patients—virtual clinical observation emerges as a timely answer to staff shortages, patient safety, and economic concerns.

By leveraging real-time monitoring, bridging language gaps, and tapping into robust data analytics, healthcare is evolving from a reactive model to a proactive, deeply personalized one. Leading this transformative journey, Collette Health stands as a beacon, setting a fresh care standard across healthcare institutions and guaranteeing high-acuity patients receive the undivided attention and support they deserve.

Virtual Clinical Observation and the Nursing Shortage Dilemma

, August 15, 2023

The National Council of State Boards of Nursing recently unveiled a study with an alarming revelation: stress, burnout, and retirements are driving nurses out of the profession.

In fact, the past two years alone have seen approximately 100,000 registered nurses hang up their scrubs. Looking to the future, the horizon looks rather bleak: projections indicate that approximately 610,388 nurses are on the verge of exiting the profession by 2027.

In the labyrinth of challenges plaguing the healthcare industry, this escalating nursing shortage is casting a long shadow over patient safety and patient experience. The two escape routes out of this crisis involve either a significant increase in the number of qualified nurses or a substantial decrease in demand.

For the warriors who choose to stay in the profession, burnout isn't a buzzword, it's a reality. In a proactive response to this dire scenario, hospitals are aggressively pursuing virtual clinical observation services.

Their goal? To meet demand, help lighten the staff's workload, trim costs, and boost patient safety, all while turbocharging efficiency.

Even with adequate nurse staff levels, a shocking estimate reveals that nearly 80% of inpatient falls remain unnoticed. Not only do each of these accidents cost, on average, approximately $14,000, they cause untold distress to patients and their families.

However, companies that have delivered more traditional patient observation solutions are stepping up their game, offering tangible results through new virtual clinical observation solutions.

KLAS Survey Highlights Virtual Clinical Observation Successes

Recent customer feedback reflects the effectiveness and user satisfaction of MedSitter, a leading solution for clinicians to effectively manage and monitor patients with a 10:1 virtual observation ratio. According to an assessment by KLAS, 100% of surveyed customers indicated they were satisfied with their purchase and would buy the product again. Such high satisfaction rates underscore the product's value and potential for future growth.

Medsitter’s customers gave them credit for enhanced patient safety, fewer patient falls, less reliance on one-to-one observers, reduced staff workload, and substantial cost savings. These positive ripples echo the effectiveness of the MedSitter solution in tackling some of the most daunting challenges in healthcare facilities.

“We have seen a reduction in the number of falls and a reduction in the need for one-to-one, in-person sitters. Those reductions have trickled into successful financial and operational outcomes. MedSitter has improved our patient safety.” said a Director from a MedSitter client account.

A nurse within a MedSitter client account explained, “MedSitter is tapping into a much-needed market. We don’t have to pull providers off the floor to make sure that patients aren’t getting up without assistance and so forth. The observers can pull up the screens, interact with the patients, and send help to give the patients whatever they need. That greatly decreases the burden on our staff.”

The KLAS report states that MedSitter achieved flawless scores in several performance metrics, including promise-keeping, repurchase probability, and pricing clarity. It also hit the high notes in critical areas like product reliability, recommendation likelihood, ease of use, executive involvement, and support quality.

The virtues of virtual observation aren’t just found in numbers or praise—it's embodied in the real, positive change that MedSitter brings to healthcare facilities.

Each reduction in patient falls, each alleviation of staff burden, and each cost saved contributes to a safer, more productive, and more human-centric healthcare environment.

A Revolutionary Response to the Nursing Shortage

Rather than boosting nurse numbers or cutting demand, new alternatives like virtual clinical observation are poised to reshape the healthcare landscape.

These technologies are not temporary fixes. Instead, they represent a seismic shift in healthcare delivery, easing staff burden, curbing costs, and strengthening patient safety.

Importantly, virtual clinical observation does not replace healthcare professionals. Instead, it's a strategy to empower them, offering a digital resource when human capacity is limited. Now one observer can efficiently supervise up to 10 people at once.