Recent articles highlighting executive’s approach to different revenue cycle challenges.
Ideally, revenue cycle processes should flow seamlessly from one into the other. Realistically, challenges can crop up anywhere from front to back end, so leaders must be vigilant and strategic in their efforts.
Here are some recent articles highlighting an executive’s approach to different revenue cycle challenges.
How One Alabama Clinic Revamped Their Billing Process
To remedy the challenges of working with limited staff and resources, Selma Family Medicine Center decided to implement a new practice management system. Seeing how much time and effort it took staff to manage tasks like claims and denials, administrative director Jeff Denney, appreciates the vendor support that manages reporting for coding, billing, and collections.
Since implementing the new system, Selma Family Medicine has seen a reduction in overall denials and days in accounts receivable, along with a 39% increase to their gross collection rate.
Embracing the ‘Musical Chairs’: How One Rev Cycle Exec Prioritizes Succession Planning
Recruiting and retaining staff continues to be a challenge, but Moffitt Cancer Center has found success in actively showing employees just how far they can go in the organization.
“What I encourage our team members to do a lot is not just focus on the next six months, but look out a little bit further,” Lynn Ansley, vice president of revenue cycle management, told HealthLeaders.
Succession planning is ingrained in the company’s culture, with training and growth opportunities extended to employees and regular conversations with leaders to check on progress.
How Ochsner Health’s Patient Portal Is Enabling Efficient Care, Patient Communication
The pandemic made having a robust digital presence a priority for health systems. Ochsner Health rose to the challenge by making their patient portal as user friendly and accessible as possible.
Patients can schedule appointments, communicate with their healthcare team, request prescription refills, and pay their bills through the MyOchsner portal.
With patients security in mind, the system also has controls in place to protect sensitive information, like two-factor authentication.
How OSF Healthcare Positions Itself for Revenue Cycle Success
When it comes to working with payers, OSF Healthcare has seen results through leaning into the efficiencies of its EHR. The system has a number of automated solutions throughout its revenue cycle, they’re strategic in the way they work with payers.
Cathy Beebe, director of ministry managed care, previously told HealthLeaders how the system’s data analytics team will perform queries to learn about the pattern of denials among various payers.
Jasmyne Ray is the revenue cycle editor at HealthLeaders.
KEY TAKEAWAYS
The staff at Selma Family Medicine was able to lessen their workload by implementing a new practice management system.
Ochsner Health's patient portal has given patients more control over their care.