Round-Up: Revenue Cycle Employee Spotlight

As RCM solutions grow in utilization, revenue cycle staff set the standard for efficient operations.

With the growing interest in revenue cycle management and automated solutions, there isn’t much focus on revenue cycle staff. This doesn’t mean that they’re less important to operations—in fact, staff play an important role in the successful implementation of RCM solutions.

Here are some HealthLeaders stories that reflect the importance of revenue cycle staff.

Hesitant to Bring Tech Into Your Rev Cycle? Look To Your Staff

When an organization makes the decision to implement an RCM solution, a common misconception by staff is that they’re being replaced. In reality, the solution is intended to make their jobs easier by completing the simpler, repetitive tasks, enabling them work on more complex tasks.

“It’s [important] to show them the value [of the technology], get their buy in, and have them realize how it affects the whole practice,” Sherri Lewis, director of revenue cycle for Boulder Centre for Orthopedics, told HealthLeaders.

Cyberattacks Emphasize Importance of Proactive Protection Efforts

The rise of cyberattacks has made cybersecurity a priority in healthcare. Cyberattacks have the potential to disrupt operations, leaving providers unable to submit claims or even process payments. Situations like the Change Healthcare ransomware attack have demonstrated the importance of having individuals on staff that understand the changing digital landscape.

“There is a newer wave of IT leaders that grew up from the operational side of business and weren’t just tech people,” Bill Arneson, director of business operational transformation at Moffitt Cancer Center, told HealthLeaders.

The Value of Showing Rev Cycle Staff a Career Path

Every employee begins their journey as a candidate, and it’s talent acquisition team’s job to know what to look for. From there, the best way to retain staff is to talk openly about what they want their future within the organization to look like—or show them. Succession planning is a good strategy to help employees actively work toward their goals and ideal titles.